The connector is specifically paired with the Profiler template to make sure the correct data is pulled. If you restore the default template are you able to get logs?
The two primary things I would check in your case is:
- Make sure you're using the default template. If you add/remove some events to the template it can cause a change in the fields presented in the logs and the connector will no longer match the data as is.
- Make sure you have the correct log path set in the connector. The connector has a default path of C:\Program Files (x86), so if you are on a x64 machine, you may need to change it to C:\Program Files.
If you did modify the template, there are a few articles that may help you make those changes, otherwise you may want to reach out to Support for some guidance:
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