Sounds like you have two different alerts using two different mail templates triggering on your LEM. Check for duplicate alerts in the rules.
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Channel:
THWACK: Message List - Security Event Manager (SEM) - Formerly Log & Event Manager
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Channel Details:
- Title: THWACK: Message List - Security Event Manager (SEM) - Formerly Log & Event Manager
- Channel Number: 13526340
- Language: English
- Registered On: May 17, 2013, 5:14 am
- Number of Articles: 5385
- Latest Snapshot: February 19, 2020, 1:10 pm
- RSS URL: http://thwack.solarwinds.com/community/feeds/messages?community=2029
- Publisher: https://thwack.solarwinds.com/community/it-security/security-event-manager-sem?view=discussions
- Description: Most recent forum messages
- Catalog: //event36.rssing.com/catalog.php?indx=13526340
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