Crystal can become sticky when uninstalled and take some special handling (clearing out the leftover files or folders). There are two ways I would approach this:
- You can download the Crystal Runtime stand alone installer and run it as admin to install:
https://downloads.solarwinds.com/solarwinds/Release/LEM/SolarWinds-LEM-v6.0.1-CrystalReportsRuntime.zip - Reinstalling the LEM Reports Console - SolarWinds Worldwide, LLC. Help and Support
Step three in the second link lists the folders you should look for and clear.
I also found this newer article and wanted to share in case it relates to your issue:
LEM 6.4 Reports Console does not install correctly - SolarWinds Worldwide, LLC. Help and Support