Those are instructions that worked for LEM versions prior to 6.3, for 6.3 you will want the following:
Reset admin password for LEM 6.3 and later - SolarWinds Worldwide, LLC. Help and Support
Short answer: You're going to need to call support.
Those are instructions that worked for LEM versions prior to 6.3, for 6.3 you will want the following:
Reset admin password for LEM 6.3 and later - SolarWinds Worldwide, LLC. Help and Support
Short answer: You're going to need to call support.