I pulled that case, and we were told that to close it by the customer about 6 hours ago.
Also, @evanr did provide the answer for his version of the issue: " I suspect there may be an underlying network issue as these machines are in a separate offsite data center that has a site-to-site with our production location. There have been some latency/packet loss issues as of late so i doubt its an issue with the agent itself."
Have you investigated network latency and topology as potential problems with your scenario?