Poke.
I am trying to do the same thing. Their reports take way too long to run. We need direct access to the DB. Getting no where with support.
For an appliance that reporting is such a crucial part, it doesnt make it easy to filter or create custom reports.
Tried running one report and 4 hrs later still running. What would i do during an audit? Tell them to come back next week?
If we cant get direct access or if reporting doesnt become more robust we will buying something else.