Paul,
I would suggest taking the time to go through your E-Mail templates and making them less generic. In other words, if a rule triggers and E-Mail, that E-Mail should contain enough information from the event to tell you what rule it came from.
Paul,
I would suggest taking the time to go through your E-Mail templates and making them less generic. In other words, if a rule triggers and E-Mail, that E-Mail should contain enough information from the event to tell you what rule it came from.