Ok the saga continues. So on some recent installs even clearing the temp files did not resolve the problem. LEM was still crashing with a Java Platform has stopped responding message.
The OS is Windows7 POS Ready on an NCR P1530 cash terminal. Now we were updating software through a web browser enabled remote session and I had thought maybe the web browser was interfering. So I tried the LEM installation in person and it still failed. Basically crashing before the Solarwinds Setup Screen.
The item updates we were performing on the cash terminals were Trend Deep Security update, modified hosts file, BIOS update, and LEM installation.
I thought maybe AV but in prior attempts, even with no AV, the LEM install still crashed.
Faulting application path: c:\users\[username]\AppData\Local\Temp\l14480385\resource\jre\bin\javaw.exe
Faulting module path: unknown
Well today it was failing on a set of cash terminals but then all of a sudden the installation worked. I'm standing there literally scratching my head trying to figure out what I did.
Suddenly it dawned on me that in the previous installations we did the BIOS update first, but in recent installs we did it last.
So we never tried the LEM installation after a BIOS update.
I had started updating the BIOS on these terminals for a different problem which was they would not boot off of a USB media and also with a backup USB modem attached, sometimes they would not boot at all. We ended up turning off USB Legacy support in the BIOS; until we could find the cause; which later I discovered a BIOS update fixed the problems.
Really ticked me off a few months ago to learn that these NCR P1530 cash terminals that we got, never had a BIOS updated from our vendor.
We went back to a few systems where the LEM installer originally failed. We tried LEM setup and; after confirming the BIOS had been updated, setup worked fine without clearing the temp files.
So not sure how the BIOS could effect an installer; unless the Solarwinds setup screen is trying to read something from the USB controller.
But just to summarize, after running setup, the progress bar goes to 100% and right before the LEM setup screen is displayed, a Java Platform Error occurs with event log:
Faulting application path: c:\users\[username]\AppData\Local\Temp\l14480385\resource\jre\bin\javaw.exe
Faulting module path: unknown
Installing a BIOS update at least for an NCR P1530 terminal resolves the problem.