Starting with the basic checks:
- LEM version and Reports version match, right? LEM 5.6 needs reports 5.6, and so on.
- You've deployed Hotfix 1?
- Reports was installed as an Administrator? (On WIndows Vista and up, even if you're logged in as an all-powerful user, you have to Run As Administrator to execute those rights)
- You're running Reports as an Administrator?
- Have you tried reinstalling Reports?
- First, go to the Reports folder in Program Files. If you've made any Custom Reports, there is a directory called CustomReports that you want to save by copying it to another location, else you'll be really upset when all your custom reports go away
- In Windows, run the Add Remove Programs (or Programs and Features) and remove both the Solarwinds Reports Console and the Crystal Reports Runtime
- You can download both these installers from the Customer Portal if you need them, and they are two separate items there
- Now some housekeeping:
- Make sure the Program Files\Solarwinds Log and Event Manager Reports folder is deleted
- If you've ever run the AIR console, go to C:\Users (or Documents and Settings)\[YOUR USER]\AppData\Roaming\sim.console. Backup the Local Store folder to a safe location, then nuke the sim.console directory
- While you're in there, if you've been running LEM for a few version, look for a Contego Console directory. This is deprecated, and if you're new to LEM you won't have it, but Reports still occasionally gets mixed up and pulls config data from that directory, which can mess things up. Nuke it.
- Reinstall the Crystal Reports Runtime as an Administrator
- Reinstall the Reports Console as an Administrator
- Run the Console as an Administrator
- Is it any better?
- I've also seen some odd problems where installing Reports on another machine (as an Administrator) and running it there works better. If nothing else, it tests if the issue is isolated to a specific machine. You may need to UNRESTRICTREPORTS under SERVICES in an SSH session to let the other machine connect.
- Are you running any special configuration, like a separate database and manager? Reports has to point at the Database.