Thanks for the v. useful guide, we have a LEM in a multi-domain environment and have been struggling to schedule custom reports for each domain. Rather than use the "Is Equal To" operator I used the "Starts With" operator for filtering the report to pickup agent events for a particular domain. After exporting the filtered report as Crystal Reports, i was then able to manually create a scheduled task to run the custom report as needed:
1. Export filtered report to Crystal Reports format.
2. Copy the schedule report INI file and manually update the relevant parameters including the name of the report to run and the export options.
3. Create a basic task (in Task Scheduler) to run a schedule report using the custom report INI file.
4. Sit back and enjoy.
I've created a separate folder for all my custom reports sorted by each domain and creating separate scheduled tasks for each report, I may look at bunching daily/weekly reports for each domain into separate batch jobs to simplify scheduling.
The above is a bit of a long-winded workaround, but without purchasing Crystal Reports XI R2 ($600) I don't see any other way for creating custom reports which has been a major headache with using LEM in a multi-domain environment (and without having to install a separate manager appliance for each domain).
Thanks a lot!