I opened support case #844744 and received the following response:
31 Jul 2015 07:21:00
Hi Justin
Thank you for contacting SolarWinds Technical Support.
My name is Khaled and I will be working on this case with you.
Can you see the agent on LEM Console (Manage > Node) ?
Can you verify
- The LEM Agent service is running
- A firewall is not blocking the connection
37890-37892: Traffic from LEM Agents to the LEM appliance
37893-37896: Traffic from the LEM appliance to LEM Agents
- The LEM Agent is running the current version of the software
To check the version of a LEM Agent: Open the most recent copy of spoplog.txt
/usr/local/contego/ContegoSPOP/
Can you send me this file "spoplog.txt" can be under
/usr/local/contego/ContegoSPOP/
Please let me know if this helps or if you require further assistance.
Kind Regards,
Khaled Mohamed
SolarWinds Technical Support