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Channel: THWACK: Message List - Security Event Manager (SEM) - Formerly Log & Event Manager
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Re: Should SolarWinds support be allowed to close calls without customer agreement

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Thats weird, i've been on one tech support case for almost 2 weeks... Was having a problem getting everything up and running after a failed wizard config, and the guy at SolarWinds helped me through and diagnosed everything, first meeting lasted 3 hrs, second one was 2 hrs and the last one we ended up installing the newest NPM and NCM which ended up taking 2-3 hrs on the phone, but he got me up and running again. I found the SolarWinds tech guy super patient and helpful


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