I'm also waiting on a resolution to my reports timing out as well. I wasn't asked any real diagnostic information, or anything related to how many records I was trying to run the report from, but instead was just told, "Oh, we're aware of that, and engineering is working on it." (by the way my support case number is 515667)
When I asked if I could use Crystal Reports, I was told "I don't know". And also "Try running a report by week instead of month".
I'm sorry, that's not a solution, that's a work around, and my company doesn't want to have a report of account lockouts by week for one month, while the rest of the year has been monthly. If there were an easy method to compile those reports into one, maybe, but PDF is not an option these days. They want to be able to filter and work with the data, and standard forms don't cut it.